Frequently asked questions

Within Sweden 1–3 business days, often as early as the next business day. Orders paid before 3:00 PM on a business day are usually shipped the same day. Within the EU, it takes approximately 3–5 business days.

Free shipping on orders over 800 SEK, otherwise 49 SEK. We deliver with PostNord, DHL, or Budbee. Within the EU, shipping costs 5 euros, to Norway 79 SEK, and to Germany 10 euros.

We currently deliver to countries within the EU as well as to Norway. We do not ship outside of that yet.

Yes, you will receive a tracking number sent to your email once the package has been shipped.

You have 14 days to collect it. If it is not collected, you will be charged for shipping, return shipping, and handling, currently 195 SEK.

Payment is made via Klarna at checkout: card, invoice, installment plan, or bank transfer. For subscriptions, a payment card is used, as payment is deducted automatically.

Yes. In accordance with the Distance Contracts Act, you have a 14-day right of withdrawal, calculated from the day you received the item. The item must be unopened in its original packaging, and you are responsible for the return shipping costs.

Email hello@bagliora.com with your name, order number, and the products in question, and you will receive return instructions. The return address is Bagliora c/o Emotion Logistics, Tegelvägen 4, Port 10–11, 382 37 Nybro.

Within 14 days from the day we receive the returned goods, using the same payment method you used.

No. We do not have a satisfaction guarantee, and the right of withdrawal requires an unopened original package. If you have sensitive skin, we recommend that you test it on a small area, such as your wrist, and wait 24 hours before using the product on your face.

Yes, all of Bagliora's products are 100% vegan and cruelty-free.

Yes, that applies to the entire range.

Yes, but only natural. The products are scented with 100% natural essential oils in our own signature scent of lemon myrtle and citrus. Regulations require that even natural fragrances are listed as parfum in the ingredient list, along with the fragrance components they contain.

If you have reacted to fragrance previously, test on a small area first.

All products are dermatologically tested. If you have rosacea, perioral dermatitis, or are going through menopause, we recommend that you start on the respective skin condition page or take our skin test.

In a green factory in Sweden: all products except Cooling Eye Patches, which are manufactured in Seoul using a Korean hydrogel technology not yet available in Sweden. Our premium packaging comes from a manufacturer in Germany.

It varies between the formulas, from 46.35% for Exfoliator 2% BHA to 99% for Face Oil. We always state the product's own figure on the product page, never an average. Across the range, the natural content is over 90%.

We have currently chosen not to Cosmos-certify the products. This may become relevant in the future if customers request it.

Here in our shop, or at retailers such as Lyko, Wakakuu, Apoteket Hjärtat and Apotea.

The bottles are to be sorted as soft plastic, the outer packaging as cardboard.

No, the kits are fixed combinations. If you want to mix and match freely, purchase the products individually or take our skin analysis for a customized routine.

General: cleanser, serum, cream, and oil last in the evening if you use one. The order is specified on the product page for each kit.

No, but cleansing and hydration are the foundation. Active ingredients like exfoliation and retinol are enough a few times a week.

The morning is about protection: antioxidants, moisture, and a final smoothing step. The evening is where the active ingredients belong: acids and retinol, which make the skin more sensitive to the sun.

No, we don't have our own SPF in our range yet. Sun protection is part of a morning routine anyway, especially if you use acid or retinol. You'll need to add that step yourself.

Yes, they are formulated to work in the same routine: cleanser, serum, cream, and eye cream.

20% off every order, and free shipping regardless of order value.

Yes. When you start a subscription, you commit to paying for and receiving two orders. After your first two orders, there is no lock-in period. You can change, pause, or cancel whenever you like.

Yes, after you have received your second subscription order. You can do this yourself in your account, or email hello@bagliora.com. The cost may be updated when you make changes.

Yes. Please note that only payment cards are available as a payment method when you purchase a subscription and a one-time purchase at the same time.

No, the subscription discount cannot be combined with a discount code.

Log in to your account, or email hello@bagliora.com.

It comes from the Italian bagliore: to glimmer, sparkle, shine, glow. Or, to put it better: to provide a glow.

Jessica and Julia, sisters-in-law. Julia Fors has a background as a nutritional therapist and health editor, and began to question the ingredients in her skincare when she became pregnant. She wanted to find active products with effective ingredients, but without unnecessary additives.

Ceramides are the skin's own glue between cells. With age, production decreases, which makes the barrier thinner and the skin drier.

Minimizes visible pores and works towards a more even skin tone.

Retinol Cream contains 0.2% Granactive Retinoid®, a gentle concentration. For very sensitive skin or rosacea, we recommend starting a few times a week.