Subscriptions, terms of purchase and deliveries


SUBSCRIPTIONS

By subscribing, you as a customer save 20% on every order. Based on your needs, you can easily customize your deliveries by choosing the order interval that suits you best. By subscribing, you as a customer save 20% on every order. Based on your needs, you can easily customize your deliveries by choosing the ideal order interval for you.


HOW DOES A SUBSCRIPTION WORK?

Choose your subscription
On the product page, select subscription purchase instead of a one-time purchase. You will then be given the opportunity to customize your order interval, i.e., how often you want to receive the product, based on your needs and/or our recommendations.

Go to checkout

At checkout, fill in your contact information or create/log in to your customer account with us, just as you would with a regular one-time purchase.

Delivery and payment

When you enter your delivery address, your shipping method will be selected automatically. Subscription orders are always delivered to your home with PostNord within Sweden and with UPS within the rest of the EU. As a subscriber, you always have free shipping.

Order and delivery confirmation

After your order has been placed, you will receive an order confirmation as well as a subscription email containing information that a new subscription has been created and registered in our systems. If you have not received a confirmation of your subscription, please check your spam folder or contact us and we will help you. Subsequently, you will receive a delivery confirmation informing you that your subscription order has been shipped.

How do I pay for my subscription?

For your first subscription order, credit/debit card is available as a payment method. For your subsequent subscription orders, only credit/debit card is available because your payment will be deducted automatically from your account.

If you chose to pay by credit/debit card for your first subscription order, the payment will be automatically deducted from the same card unless you update your payment information in the customer portal.

When do I pay for my subscription after my first order?

Your payment will be deducted from your account depending on the day you place your first subscription order and the order interval you choose. This means that if you place your first subscription order on a Monday and choose a four-week order interval, the payment for your subsequent subscription orders will be deducted on Mondays every four weeks.

Can I change the order interval, product quantity, and add/change products?

Yes, you can change the order interval, product quantity, and add/switch between products yourself after you have received your second subscription order. You can easily do this by logging into your account here at Bagliora or by emailing us at hello@bagliora.com. Please be aware that the cost of your subscription may be updated when you choose to make changes to your subscription.

Is there a commitment period for subscriptions?

Yes, when you start your subscription and thereby take advantage of our beneficial subscription discount, you commit to paying for and receiving two orders. After your first two orders, there is no commitment period, and you can change, pause, or cancel your subscription at any time.

Can I change my payment information and/or delivery address?

Yes, you can change your payment information and delivery address yourself. If you need help, you are welcome to contact us at hello@bagliora.com

Can I place a subscription and a one-time purchase together?

Yes, you can buy a subscription and a one-time purchase at the same time. Please note that only credit/debit cards are available payment methods when you choose to buy a subscription and a one-time purchase together.

If I have a discount code, can I use it on a subscription?

No, you cannot combine your discounted subscription with a discount code.

Continued deliveries according to your preferences

Since you commit to two orders when taking advantage of our beneficial subscription discount, you will automatically receive and pay for your second order according to the order interval selected during your first order - convenient and flexible!

Before your third order, you will have the option to change, pause, or cancel your subscription whenever you want.

How often do you recommend subscribing to the different products?

Below you will find our recommendations for the order interval of our skincare.

Hydrating Light Cream and Nourishing Rich Cream: Recommended order interval is 8 - 12 weeks if you apply 2-3 pumps morning and evening.

Hydrating Mousse Cleanser: Recommended order interval is 4 – 8 weeks if you apply 3 – 4 pumps morning and evening.

Collagen superfood serum and Glow nutrient face oil Recommended order interval is 8 to 12 weeks if you apply 3- 4 pumps morning and evening.

Clarifying leave on exfoliator

Recommended order interval is 12 - 16 weeks if you apply 3- 4 pumps morning and evening a few times a week or once a day.


TERMS AND CONDITIONS

General information
By placing an order, you are considered to have read and accepted the terms and conditions. Bagliora.com follows the Consumer Sales Act, the Distance and Off-Premises Contracts Act, and the General Data Protection Regulation.

Who can shop?
To shop at Bagliora.com, you must be 18 years of age. If you are under 18, you must have parental consent to order from us. All attempted fraud is reported to the police.

How do I pay?
You pay when you check out through Klarna. Either via card, invoice, partial payment, or bank transfer.

DELIVERIES

Within Sweden
Orders for which we have received payment before 3:00 PM are generally shipped from us the same day (applies to weekdays) and are delivered within 1-3 business days (normal delivery time is the next business day). We deliver the products with PostNord, DHL, or Budbee.

Outside Sweden
We currently deliver only to countries within the EU. Delivery time is approximately 3 – 5 business days. Shipping prices within the EU are 5 Euro, and to Norway 79 SEK.

Germany

We ship all orders to Germany with DHL Parcel Connect. The delivery time is 3–5 business days. Shipping prices to Germany are 10 Euro. Uncollected packages are automatically sent back to us and will be charged 10 Euro.

Uncollected packages
It is up to the customer to provide a valid and correct address. If you ordered delivery, you have up to 14 days to collect your package. If you do not collect your package, you will be charged for shipping costs, return shipping, and handling costs, currently 195 SEK.

PRICES

Our prices are in Swedish kronor. As standard, all prices (except where specifically stated otherwise) are stated including VAT. For customers outside the EU, any import VAT and customs duties are the responsibility of the recipient to pay. When you have placed an approved order, you will receive an email that serves as an order confirmation. If you have not received an order confirmation within 30 minutes, please check that you have provided the correct email address and notify us at hello@bagliora.com in case of errors to have an order confirmation resent.


SHIPPING

If you shop for over 800 SEK, you get free shipping on your order. Otherwise, a shipping fee of 49 SEK is added. Any return shipping is paid by the buyer. For delivery outside Sweden's borders, shipping costs 5 Euro and 79 SEK to Norway. In Germany, shipping costs 10 Euro.

RIGHT OF WITHDRAWAL / RETURNS / COMPLAINTS

According to the Distance Contracts Act, you as a customer have a 14-day right of withdrawal. The withdrawal period begins from the day you received the item. To invoke the right of withdrawal, the item must be unopened in its original packaging. A refund of the product's price will be made after deduction of Bagliora's shipping costs. The customer is responsible for the return shipping.

In order for Bagliora to best handle an item that you believe is defective and for you to maintain your rights according to law, you should notify us of the complaint within a reasonable time after you discovered the defect or should have discovered the defect.

If you want to return an item, contact Bagliora customer service at hello@bagliora.com and provide your full name and order number as well as which product is to be returned. Then pack the product in such a way that it cannot be damaged during transport and send the package to

Bagliora c/o Emotion Logistics

Tegelvägen 4

Port 10-11

382 37 Nybro

SWEDEN

Upon approval of a complaint/cancellation of purchase due to the right of withdrawal, we will refund the sum of your order within 14 days from the day we receive the items in return to the card you used for payment.

Refunds are made via Klarna or Swish (depending on which payment option you used) and can take up to 14 days.

ALLERGIC REACTIONS

Bagliora's products are formulated according to a Clean Beauty standard, which means they are manufactured without substances that can irritate the skin, such as parabens, mineral oils, and silicones. So they should not give rise to allergic reactions, but of course, everyone's skin is different, so if you should still experience a reaction, we recommend you stop using the product and carefully phase the product in to see if the reaction persists or if it is something else you have reacted to.



Please note that we do not have a satisfaction guarantee. This means that we do not approve complaints for products that you have used but that do not live up to your expectations. In case of any allergy or hypersensitivity, we always recommend that you test your new product on a small area (such as the wrist) and wait 24 hours to see if you get any reaction. According to the Consumer Sales Act, it is not possible to complain about a product due to dissatisfaction as we do not have a satisfaction guarantee.






CHANGE OF GENERAL TERMS AND CONDITIONS

These general terms and conditions may be updated regularly. You will always find the latest version on Bagliora's website. Given this, we recommend that you read through these terms before each purchase.

DISPUTE

We follow the National Board for Consumer Disputes' recommendations in the event of a dispute.

OTHER

Factual and price information is provided with reservation for printing errors, price increases from suppliers, incorrectly stated technical specifications, etc., as well as for sold-out items. Bagliora.com reserves the right to change all information without prior notice.